Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in its original condition and packaging, along with proof of purchase.

To start a return, please contact us at potionforge@hotmail.com.

If your return request is approved, we will provide you with detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at potionforge@hotmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or if you receive the wrong item. We will evaluate the issue and work quickly to provide a replacement or refund when applicable.

Non-Returnable Items

Certain types of items cannot be returned, including custom-made or personalized products.

If you have any questions regarding a specific item, please contact us before placing your order.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be returned in its original condition and packaging, along with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at potionforge@hotmail.com.