SHIPPING POLICY

Thank you for shopping with PotioForge.

Order Processing

All orders are processed within 2–3 business days. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed, you will receive a confirmation email regarding your shipment.

Shipping Times

We offer free insured shipping on all orders.

Estimated delivery time is 4–8 business days after processing. Delivery times may vary depending on your location, carrier availability, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including carrier delays, customs processing, severe weather conditions, or high shipping volumes.

PotioForge is not responsible for shipping delays caused by third-party shipping carriers.

Tracking Information

Tracking information is typically provided once your order has been shipped. In some cases, tracking updates may take a few business days to appear or may not be generated immediately by the shipping carrier.

If you have not received tracking information or would like an update on your order status, please contact us at potionforge@hotmail.com and our team will be happy to assist you.

We recommend contacting us directly if you have any questions regarding the location or status of your shipment.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order. PotioForge is not responsible for orders shipped to incorrectly provided addresses submitted by the customer.

Lost or Damaged Packages

If your package arrives damaged, defective, or if you experience any delivery issues, please contact us as soon as possible at potionforge@hotmail.com. We will review the situation and work with you to find an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: potionforge@hotmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)